Norma Cruz Khan
Hometown: Reston, Va., USA
Occupation: Manager of member services, Plumbing-Heating-Cooling Contractors-National Association
Location: Passenger, American Flight 77, Pentagon
Source: The Washington Post, AP and washingtonpost.com
The profiles in this feature were written in the months following Sept. 11, 2001.
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A day after the 9/11 attacks a makeshift memorial was created on the Arlington Memorial Cemetery fence. Seven years later, the first 9/11 memorial is opening.