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September 11 Memorial: Remembering the victims who died at the World Trade Center and Pentagon, and in Pennsylvania

Susan A. MacKay

Age: 44

Hometown: Westford, Mass., USA

Occupation: Assistant vice president of merchandise planning and allocation, TJX Co.

Location: Passenger, American Flight 11, World Trade Center

Source: The Washington Post, AP and washingtonpost.com

The profiles in this feature were written in the months following Sept. 11, 2001.

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