NEW Customer Service Cos.
NEW is a third-party administrator of extended service plans, buyer protection services and product support plans. (Photo: Shira Yudkoff - washingtonpost.com)
About NEW Customer Service Cos.
22894 Pacific Blvd, Sterling, Va. 20166
www.newcorp.com
| 703-834-5597
| Founded: 1983
Industry: Other | Category: Top Private Companies
NEW handles extended-service contracts, warranties and other buyer-protection plans for appliances, electronics and other goods. Working with retailers such as Wal-Mart, Kmart and BJ's Wholesale Club, the company said it protects the purchases of more than 150 million consumers annually. Since the beginning of the year, the company has launched a subsidiary in China. It has expanded its U.S. operations, adding customer service centers in Tupelo, Miss., and Watertown, N.Y. In January, the company bought ServiceBench, a Fairfax firm that develops Web-based software to manage service activities.
2007 Financial Data
Total employees: 4,179 | Local employees: 519Did You Know
YOU DO THE MATH: Chairman Fred Schaufeld was just a law student trying to pay his bills when he founded the company in 1983 with an initial investment of $79. NEW was sold to a private-equity fund in 2006 for $1.2 billion.
